Who we are
This Privacy Policy explains how Wallygater collects, uses and protects personal information when you visit wallygater.com, contact us or submit an enquiry about a private Thames yacht cruise in London.
Contact details: Wallygater, Unit 104 Railway Arches, London E1 2LY, United Kingdom. Telephone: +44 20 7237 3108. Email: [email protected].
For the purposes of UK data protection law, Wallygater is the controller for personal information collected through this website and direct enquiry channels, unless a separate operator is clearly identified as the controller for a confirmed cruise booking.
Scope of this notice
This notice applies to personal information processed through this website, contact forms, telephone enquiries, email enquiries and customer service communications relating to Thames yacht cruise enquiries.
This notice does not apply to websites, booking platforms, payment systems, map services, social media pages, vessel operators, marinas or other third-party services that have their own privacy notices. If you follow a link to another website or complete a booking with a third party, you should read that third party’s privacy information.
Information we collect
We may collect and process the following categories of personal information where relevant to your enquiry or use of the website:
- Identity details: name, surname, organisation name if provided and booking party name.
- Contact details: email address, telephone number and preferred contact method.
- Enquiry details: preferred date, preferred time window, group size, cruise type, message content and special requests.
- Booking-related details: confirmed cruise date, meeting arrangements, correspondence history and booking reference if applicable.
- Operational details: accessibility notes, arrival questions, safety-related information and practical requirements that you choose to provide.
- Technical data: IP address, browser type, device type, operating system, approximate location inferred from technical data, referring page, pages visited and date/time of access.
- Cookie data: cookie preference status and information collected by essential cookies or optional cookies where enabled.
- Communication data: emails, form submissions, call notes and records of how we responded to your enquiry.
Please do not send payment card details, passwords, passport details or unnecessary sensitive information through a general website contact form.
Special category data
We do not actively request special category data through the website. However, you may choose to provide information about mobility, health, accessibility, pregnancy, disability, allergies or similar requirements where it is relevant to checking whether a yacht cruise is suitable and safe for you or your group.
Where such information is provided, we use it only for the practical purpose of responding to your request, checking suitability, discussing reasonable adjustments and sharing necessary details with the relevant operator or crew where required for safety or service delivery.
If we need to process special category data, we will rely on an appropriate lawful basis and a relevant special category condition under UK data protection law, such as your explicit consent where appropriate, or processing that is necessary to assess and arrange the service you requested.
How we collect personal information
We may collect personal information in the following ways:
- directly from you when you submit a contact form;
- directly from you when you call, email or otherwise contact us;
- from your browser or device when you visit the website;
- from cookie preference tools and essential website functionality;
- from booking, payment, vessel or operator partners where they are involved in handling your enquiry or confirmed booking;
- from professional advisers, technical providers or authorities where necessary for administration, legal compliance or dispute handling.
How we use information
We use personal information for the following purposes:
- to respond to yacht cruise enquiries and booking questions;
- to check availability, route suitability and practical arrangements;
- to prepare quotes, booking information and meeting instructions;
- to pass necessary enquiry details to a relevant vessel operator, marina, captain, crew or service provider where needed;
- to manage customer service messages and follow-up communications;
- to maintain records of enquiries, bookings and correspondence;
- to operate, secure, troubleshoot and improve the website;
- to prevent misuse, spam, fraud, security incidents and unauthorised access;
- to comply with legal, regulatory, insurance, tax or accounting requirements;
- to handle complaints, disputes, chargebacks or legal claims.
Lawful bases for processing
We process personal information only where we have a lawful basis to do so. The lawful basis may depend on the purpose and the stage of your enquiry or booking.
| Purpose | Typical lawful basis |
|---|---|
| Responding to an enquiry and checking availability | Pre-contract steps requested by you; legitimate interests in operating an enquiry service |
| Managing a confirmed booking | Performance of a contract or steps necessary to provide the requested service |
| Sharing necessary details with an operator, captain, marina or crew | Contract or pre-contract steps; legitimate interests in arranging the requested cruise |
| Website security, logs, spam prevention and technical maintenance | Legitimate interests in keeping the website secure and functional |
| Accounting, tax, legal or regulatory records | Legal obligation; legitimate interests in maintaining business records |
| Complaint handling, dispute resolution and legal claims | Legitimate interests; legal obligation where applicable |
| Optional cookies, analytics or marketing where enabled | Consent where required |
| Direct marketing communications | Consent or legitimate interests where permitted by law, with an option to opt out |
Where we rely on legitimate interests, we consider whether the processing is necessary and whether your interests, rights and freedoms override our interests. You may have the right to object to processing based on legitimate interests.
International transfers
Some technical providers, communication tools, hosting services, analytics services or support providers may process information outside the United Kingdom. Where personal information is transferred internationally, we take steps designed to ensure that appropriate safeguards are in place.
These safeguards may include adequacy regulations, standard contractual clauses, the UK International Data Transfer Agreement, the UK Addendum to EU standard contractual clauses, or other lawful transfer mechanisms where applicable.
Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include secure hosting, access controls, limited staff or provider access, malware protection, backups and monitoring.
No website, email system or internet transmission is completely secure. You should avoid sending unnecessary sensitive information through a general contact form and should contact us if you believe your information has been sent to us in error.
Retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, managing bookings, maintaining business records, handling complaints and complying with legal obligations.
- General enquiries: usually kept for a limited period after the enquiry is resolved, unless the enquiry becomes a booking or dispute.
- Booking records: may be kept for longer where needed for accounting, tax, insurance, complaint handling or legal purposes.
- Technical logs: normally kept for a short operational period unless required for security investigation.
- Cookie preferences: kept for the period needed to remember your choice or as stated in the Cookie Policy.
- Marketing preferences: kept for as long as needed to respect your consent, unsubscribe or opt-out choice.
When information is no longer needed, we will delete it, anonymise it or securely archive it where continued retention is required by law or legitimate business need.
Children and young people
This website is intended for adults making enquiries about private yacht cruise services. We do not knowingly use this website to collect personal information directly from children for marketing purposes.
Where children or young people form part of a cruise group, the person making the enquiry or booking should provide only the information necessary for safety, suitability and operational arrangements.
Marketing communications
We may send service-related messages about an enquiry or booking without separate marketing consent, because those messages are necessary to respond to your request.
If we introduce newsletter, promotional or marketing communications, we will handle them in accordance with applicable consent and opt-out requirements. You can ask us to stop sending marketing messages at any time by using the unsubscribe method provided or by contacting us.
Opting out of marketing does not prevent us from sending important service or booking-related messages.
Automated decision-making and profiling
We do not use website enquiry data to make decisions based solely on automated processing that produce legal or similarly significant effects on you.
If this changes in the future, we will update this Privacy Policy and provide the information required by applicable data protection law.
Your rights
Under UK data protection law, you may have rights in relation to your personal information. These rights may include:
- the right to be informed about how your personal information is used;
- the right of access to your personal information;
- the right to correct inaccurate or incomplete information;
- the right to request deletion of your information in certain circumstances;
- the right to restrict processing in certain circumstances;
- the right to object to processing based on legitimate interests or direct marketing;
- the right to data portability where applicable;
- the right to withdraw consent where processing is based on consent;
- the right to complain to the UK Information Commissioner’s Office.
These rights are not absolute and may depend on the lawful basis, the type of information, legal obligations and whether we need the information to manage a booking, resolve a dispute or comply with the law.
How to make a privacy request
To make a privacy request, contact us using the details below and clearly explain what you are asking us to do. We may need to verify your identity before responding.
Email: [email protected]
Phone: +44 20 7237 3108
Address: Wallygater, Unit 104 Railway Arches, London E1 2LY, United Kingdom.
We aim to respond to valid data protection requests within the time required by law. If a request is complex or we need more information from you, we may contact you to clarify the request.
Complaints
If you are concerned about how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office, which is the UK supervisory authority for data protection matters. The ICO can provide information about your rights and how to raise a complaint.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to the website, our enquiry process, operators, service providers, cookies, legal requirements or business details.
The updated version will be published on this page. If a change is significant, we may take additional steps to bring it to your attention where appropriate.